Covid-19 - Our Health & Safety Message
Dear guests,
We have stepped up additional precautionary measures across all our businesses, a few of them I wanted to highlight below;
• All our team members will be wearing face masks from today (Wednesday 15th of December 2021) to protect our guests and each other. We encourage all our guests to wear a face mask or covering if possible when visiting our restaurants.
• As always, all our restaurants maintain the highest possible level of hygiene and are as always, cleaned regularly and meticulously with sanitisers, now so more than ever. We have been kitted out with extra hand sanitisers, so please feel free to make use of these during your time with us.
• At Our Farm, we have taken the necessary steps to ensure we reduce the risk of any contamination. Produce is handled by our chefs and farm staff once at the farm and once at delivery.
Our full health & safety manual that has full details on all our processes and procedures can be viewed below.
Thank you for all your support, and if you have any further questions please do not hesitate to contact us via email info@lenclume.co.uk.
We look forward to welcoming you to our restaurants soon!
Simon Rogan, Chef/Patron
EXPANDED HEALTH & SAFETY PROCEDURES
STAYING COVID-19 SECURE IN 2021
SIMON ROGAN RESTAURANTS, DECEMBER 2021
We confirm we have complied with the government’s guidance on managing the risk of COVID-19.
MAIN STEPS TO ENSURE WE ARE WORKING TOGETHER SAFELY
- We have carried out a COVID-19 risk assessment and the results have been shared with the people who work across our businesses.
- We have additional cleaning, hand-washing and hygiene procedures in place.
- We have taken all reasonable steps to assist our team members that are able to work from home.
STAFF ATTIRE & PROCEDURES
- ALL team members have been contacted and assessed for Personal health concerns.
- Familial health concerns which could impact team members returning for work have been addressed.
- Arriving for work all team members will be asked to carry out a lateral flow test. They are also checked for COVID-19 symptoms and will be asked to immediately wash their hands before proceeding through any of our buildings.
- Uniforms are washed at 60º and worn clean every day. If on a split shift, aprons will be steam sanitised in-between each service.
- All team members will wear face masks at all times and gloves as and when required.
ENHANCED STANDARD OPERATING PROCEDURES
- Every restaurant has a Duty Manager present to assess and control the movement of guests and teams during the day and will record the IN/OUT of the teams and check each area.
- Every menu is cleaned and sanitised. A QR code will be offered to diners to look at the wine list and menus from their own devices through our website.
- Tables will be set using gloves and facemasks.
- For still, sparkling or tap water, the first glass will be poured and the bottle left on the table for the guest to refill. There will be no more jugs or topping up of water by our front of house team.
- Linen napkins will be replaced with paper napkins on the tables and are not replaced/folded when a guest leaves the table.
- After every interaction with a guest which results in contaminated contact (e.g. removing plates/glasses from a table), staff are required to wash/ sanitise their hands.
- Hand sanitisers and wipes are made available for both staff and guest use in all areas.
- Disposable gloves will be used by team members for preparation and cleaning.
- Face masks will be available and mandatory for all team members (disposable one for in-between service). Additional masks will be available for guests if requested.
- Scheduled sanitising of all shared surfaces every 30 minutes.
- Guests will have access to hand sanitisers throughout their time with us.
WELCOMING OUR GUESTS
Upon entering our restaurants we will kindly ask our guests to;
- Sanitise hands with provided hand sanitisers.
- To confirm that they are not experiencing any COVID symptoms.
- If guests would like us to hang their coats for them, they will be taken to the cloakroom and a dry cleaner bag will be offered to wrap their coats.
DELIVERIES ACROSS ALL OUR BUSINESSES
- We are fully briefed on all our suppliers' processes and hygiene procedures and have approved these.
- Deliveries will be dropped by suppliers to a specific area for individual restaurants.
- Deliveries are checked by a dedicated senior member of the team.
- All third-party delivery boxes will be wiped and sanitised.
WELCOME TO OUR ROOMS & SUITES
Guests Rooms & Suites
Guests staying with us overnight will be reminded of social distancing guidelines pre-arrival.
We will ask guests that stay with us to complete a form that confirms that they are not showing any symptoms of Covid-19.
In addition to our usual high cleaning standard we follow the below procedures:
- All housekeeping staff will be requested to wear face masks and gloves at all times while cleaning the guest rooms. They will be changed in the event of cross-contamination with each room at each point and hands are washed frequently. Gloves will also be changed when cleaning the bathroom and when collecting bedding and towels.
- Carts, trolleys and equipment are sanitized at the start and end of each shift.
- In accordance with our standard procedures, all doors and windows are opened during cleaning to ensure adequate ventilation.
- Cleaning is done in a clockwise movement around the room to avoid retouching any surfaces.
- Disinfectant is sprayed on all surfaces, including items like TV remote control, telephone handset, kettle, door handles, light switches, and curtain wands etc. Disinfectant sits for the recommended period to ensure it has time to kill any bacteria.
- All hard surfaces in the room are dusted and wiped with sanitiser.
- Remove Personal Protective Equipment before exit. Dispose of/contain properly to avoid cross-contamination. Place it into a specific and identified waste bag (coated or lined bag).
- Perform hand hygiene for at least 20 seconds.
Check-in
All room keys will be disinfected prior to the guests' arrival.
Guests are to collect keys from our Concierge team and will be requested to check in solo to reduce contact.
An announcement will be placed in each room to remind guests to clean their hands regularly and well as advice of any additional information.
Check Out
Bills to be confirmed with guests over the phone in the room and payment to be processed to minimise unnecessary contact. This can be emailed to the guest to confirm should they have any queries.
Payment is to be taken over the phone and the final invoice will be emailed to the guest to avoid additional contact.
AT OUR SHOP
- We will only be accepting card payments at this time. Contactless is preferred where possible.
- Payment machines will be cleaned at sanitised after every transaction
- Our reception desk will have a screen barrier and staff will wear protective facial equipment.
